Last updated: 26 August 2026 · Stim-Road Travels (U) Ltd
How to cancel or change
Email info@stimroadtravels.com or WhatsApp +256 782 109 954 with the booking name and dates. A change is confirmed only when we reply.
Airport transfers
- Send a new flight number or ETA as soon as you have it. We retime Entebbe pickups when we receive that message in working time — and we watch WhatsApp overnight for late arrivals already on the board.
- Cancel more than 12 hours before the scheduled pickup and we do not charge the transfer, unless a vehicle was already positioned for a remote pickup (we will have said so on the quote).
- A no-show at arrivals, with no message, may be charged as the booked transfer.
Self-drive and chauffeur hire
- More than 48 hours before pickup: no hire charge. Any deposit is handled as your quote states (refund, or credit to a new date).
- Within 48 hours of pickup: the first day’s hire may be charged. We confirm this on the quote so you are not guessing.
- No-show on the start day: the first day’s hire may be charged.
- Shortening a hire after it has started: unused days are not automatically refunded; ask the desk — we will be fair where the vehicle can be re-let.
Group vehicles (coasters and buses)
Larger coaches are reserved earlier. Your quote may set a longer cancellation window. That quote wins over this page.
Events we do not control
Road closures, weather, UWA park closures, and flight cancellations: we will move the hire where we can. We do not refund third-party costs (permits, lodges) that we did not sell.
Refunds
Where a refund is due, we return it by the same method you paid, or another method we both agree, after the bank’s clearing time. We do not hold card numbers on this website.
Hold dates with a written quote
We confirm the rate, the vehicle class, and the cancellation window before you travel.